Bennetts recognised for excellence in customer retention & loyalty

Bennetts is proud to announce further honours awarded to them at the prestigious Insurance CX Awards 2024. In addition to Best Broker, the company has also been recognised for both Retention and Loyalty and received Highly Commended for its commitment to Customer Centricity.

All underscores Bennetts' dedication to its core company principles, which prioritise customer experience and satisfaction, and its approach to continual improvements in customer service. By placing the needs of UK motorcyclists at the forefront of its operations, Bennetts continues to set the standard for excellence in the insurance industry.

"We are thrilled to receive these industry awards, which reflect and recognise our ongoing commitment to providing exceptional experiences for our customers," said Brady Hoines, Proposition & Commercial Director at Bennetts. "At Bennetts, we focus on really understanding the needs of our customers and will continue to adapt and innovate in order to meet and exceed their expectations.”

With a belief that "we are better together," Bennetts fosters a collaborative environment where teamwork and cooperation flourish, enabling the company to deliver exceptional service and support to its customers.  

Bennetts understands the importance of shaping its own future, embracing innovation and forward-thinking strategies to meet the evolving needs of its customers. By remaining passionate about both its customers and its business, Bennetts cultivates a culture of excellence and dedication that sets it apart in the competitive insurance industry.  

Central to Bennetts' success is its commitment to listening, learning, and acting on feedback from its customers. This dedication to continuous improvement ensures that Bennetts remains at the forefront of customer satisfaction, constantly striving to exceed expectations and deliver quality service that customers expect.  

Bennetts' recognition has been achieved through its approach to digital customer service, developing a more seamless and convenient way for customers to interact with them. The online services of My Account and Online Service Centre have enabled Bennetts to provide a user-friendly experience for riders to manage their insurance policies with ease and efficiency, how and when is most convenient to them.  

Further to these initiatives, through Bennetts' partnership with the British Superbike Championship (BSB) Bennetts provides exclusive benefits and money-can’t-buy experiences, rewarding its customers with unparalleled access to the world’s leading domestic racing Championship.  

In addition, as a specialist motorcycle broker, Bennetts' dedication to supporting UK motorcyclists extends beyond insurance, demonstrated by its popular online community, Bike Social, accessed by nearly 4 million unique visitors per year. Providing bikers with a wealth of resources, including news, bike and product reviews, and independent advice the online platform includes a motorcycle community discussion forum that’s supported by a multitude of industry experts. 

For more information about Bennetts and its range of insurance products and wider services, please visit www.bennetts.co.uk.